Skip to Content

FAQ

Your skin has its reasons. Let's understand them.

Didn't find your answer?

Contact us

Apply in the morning and/or evening on clean skin, before your moisturiser. Always end with SPF in the morning.

Yes. Your cycle may be on pause, but your skin still has needs. Pick the serum that matches what your skin is telling you right now.

Yes, at Les Ateliers du Saupont, a Belgian lab that also creates jobs for people with disabilities, with minimum 95% naturally derived ingredients.

Yes. Each serum is sold on its own (15 mL, €29 to €39), or all four together as The Set (€99).

They are made in a specialised Belgian lab, with stability and safety testing and dermatologists consulted, in line with European cosmetics regulation. On top of that, we tested the full routine with 20 women over 3 months.

Pregnancy and breastfeeding are moments to be extra careful. Some of our formulas contain salicylic acid and bakuchiol, so please check with your doctor or midwife before using them.

Take the skin quiz. A few questions about your cycle and your skin, and it suggests the right serum for this moment.

A serum is usually lightweight and contains concentrated active ingredients that target specific skin concerns. A moisturiser focuses on hydrating your skin, locking in moisture and supporting your skin barrier. Think of a serum as targeted care and a moisturiser as daily hydration and protection. They complement each other and can be used together.

It depends on how often you use it each day and how long your phase lasts, as cycle length can vary from person to person. If you use the full Ritual Set according to your cycle, one set lasts around 3 months, with some serums lasting a little longer than others.

Yes. Apply your serum on clean skin, before your moisturiser. Using retinol or exfoliating acids? Keep them for different evenings rather than layering them, and give your skin a few days to adjust.

Hormones influence sebum, hydration, inflammation and sensitivity throughout the cycle. Your skin is responding, not misbehaving.

Irregular cycles are common, and your skin still has its own rhythm. Follow your skin rather than the calendar: pick the serum that matches what it needs today. The skin quiz can help.

Hormonal fluctuations don’t stop at perimenopause, they change. Trop Fraîche will support your skin through this stage.

Start counting on the first day of your period: that’s day 1. In a typical 28-day cycle, menstruation lasts around days 1 to 5, the follicular phase continues until ovulation around day 14, and the luteal phase follows until your next period. Every cycle is different, so these timings are only averages.

To help you track your cycle, you can use an app or wearable, or simply start noticing changes in your skin, body and mood. Over time, you’ll get to know your body’s unique patterns.

Delivery usually takes 2 to 6 business days, depending on your country.  See our Shipping & Returns page for exact delivery times and costs.

Yes. You have a 14 day right of withdrawal from the day you receive your order. See our Shipping & Returns page for details on how to request a return.

You can pay securely by credit or debit card (Visa, Mastercard, American Express and Discover) or Bancontact.