Shipping & returns.

01 · Delivery areas

Sézon currently ships across Belgium, the Netherlands, Luxembourg, France, Germany and Spain. Looking for Sézon in another country? Get in touch at info@sezonskincare.com.

02 · Delivery times & costs

Orders are shipped twice a week. We use Bpost for deliveries within Belgium and DHL eCommerce for deliveries to the Netherlands, Luxembourg, Germany, France and Spain. Delivery times below include our processing time and the estimated transit time with our delivery partners.

03 · Tracking your order

Once your order has been shipped, your delivery carrier will send you a tracking link by email.

You can use this link to follow your parcel and check its expected delivery date.

If your tracking information hasn’t updated for several days or your parcel appears to be delayed or lost, please contact us at info@sezonskincare.com and we’ll look into it for you.

04 · Returns

Changed your mind? No problem.

You have a 14 day right of withdrawal from the day you receive your order. To request a return, simply use the Request a Return button and follow the instructions.

Products should be returned unused, in their original condition and, where applicable, with their original packaging. The direct cost of returning your order is your responsibility.

If your order arrives damaged, defective or incorrect, please contact us at info@sezonskincare.com before returning it.

Once your return request is submitted, you’ll receive the return instructions and return address.

05 · Refunds

Once we receive and check your return, we’ll process your refund using the original payment method.

You’ll receive a confirmation by email once your refund has been processed. Please allow a few business days for the amount to appear in your account, depending on your payment provider.

For full details, please see our Terms & Conditions.